At iCube, we are committed to providing exceptional solutions and services to meet your business needs. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds of our products and services.
1. Cancellation Policy
For Subscription-Based Services:
- Customer-Initiated Cancellations:
- You may cancel your subscription at any time by contacting us at Accounts@icubebs.com.
- Cancellations will take effect at the end of the current billing cycle. No further charges will be applied after the cancellation is processed.
- iCube-Initiated Cancellations:
- iCube reserves the right to suspend or cancel services due to non-payment, violations of our Terms and Conditions, or other valid reasons.
- In such cases, you will be notified in advance, except in cases of severe violations or illegal activity.
For One-Time Purchases:
Cancellations for one-time purchases, such as hardware or standalone software licenses, must be requested before the order is shipped or within 24 hours of placing the order. Once shipped or delivered, the purchase is non-refundable unless covered under the Refund Policy.
2. Refund Policy
Eligibility for Refunds:
Refunds are granted only under the following conditions:
- Service Issues: If technical issues prevent you from accessing or using our services, and we are unable to resolve the issue within a reasonable timeframe.
- Overpayments: If you are charged more than the agreed amount due to billing errors.
- Prepaid Subscriptions: If you cancel a prepaid subscription, refunds are provided on a pro-rata basis for unused months, minus any applicable cancellation fees.
- Hardware Returns: For physical products, refunds are granted if the items are returned in their original condition and packaging within [Insert Number] days of receipt.
Non-Refundable Items:
The following are not eligible for refunds:
- Initial setup fees and onboarding charges.
- Custom software development or customization costs.
- Training services and consultations.
- Products or services purchased at discounted rates or as part of promotional offers.
3. Process for Cancellations and Refunds
Submitting a Request:
To request a cancellation or refund, please contact our support team via:
- Email: Accounts@icubebs.com
- Phone: +91 82208 06806
Provide the following details:
- Your account information or order ID.
- A brief explanation of the issue or reason for cancellation/refund.
Review and Resolution:
- Our team will review your request and respond within 5 business days.
- Approved refunds will be processed via the original payment method within 7-10 business days.
4. Disputes
If you believe your cancellation or refund request was not handled appropriately, you may escalate the issue by contacting the accounts department.
5. Changes to this Policy
iCube reserves the right to update or modify this Cancellation and Refund Policy. Any changes will be communicated via our website or email.
6. Contact Us
For further assistance, please contact us at:
iCube
No: 115, 2nd Floor
Rear Block Metro Tower
Poonamallee High Road
Chennai – 600084
Email: Accounts@icubebs.com
Phone: +91 82208 06806
Thank you for choosing iCube. We value your business and are committed to ensuring your satisfaction.
